10% off Dec/Jan rides: KERST10 (until 30 Nov)

    Schiphol meeting point: Departures 3, door C

    Your driver does not come into the arrivals hall; he waits outside at Departures 3, door C. Here is how it works, step by step after landing.

    1. 1. Collect your luggage

      Collect your luggage at the belt and walk through customs to Schiphol Plaza.

    2. 2. Walk to Departures 3

      In Schiphol Plaza follow the signs 'Departures 3' and take the stairs or escalator up to the departure hall.

    3. 3. Go outside at door C

      Walk through Departures 3 to door C and go outside. Your driver is there with your name on his screen.

    4. 4. Check WhatsApp

      After landing your driver has sent you a WhatsApp with the car and licence plate.

    5. 5. Can't see the car?

      Send a WhatsApp or call +31 85 060 57 66. Share your live location via WhatsApp if you can't find each other.

    The message you receive 24 hours before

    Example

    Good afternoon, tomorrow driver Ahmed will pick you up. Car: Mercedes E-Class, black, licence plate AB-123-C. Meeting point: Departures 3, door C. Booking number: 12345.

    How to be sure it is your driver

    Our promises

    1. 1. Fixed price

      The price you see is the price you pay. No surcharge for night, weekend, luggage, tolls or parking.

    2. 2. We track your flight

      70 minutes free waiting after the actual landing. Delayed? We wait.

    3. 3. You know who is coming

      24 hours before: driver name, car, colour and licence plate, by email and WhatsApp.

    4. 4. Fixed meeting point

      Schiphol: Departures 3, door C. Rotterdam The Hague Airport: kiss & ride.

    5. 5. Free cancellation up to 6 hours before

      Full refund, no fee. Changes are free up to 6 hours before.

    6. 6. If a driver drops out, we arrange a replacement

      We confirm every ride; if a driver cancels, we assign another driver and let you know. If the driver arrives more than 15 minutes after the agreed time at a home pickup, we refund €15.

    7. 7. Quick answers

      WhatsApp 24/7, phone 07:30–22:00.

    8. 8. We never cancel for lack of a driver

      If a driver drops out, a colleague takes your ride.

    9. 9. You book with us, not with a broker

      We are your point of contact, also if something goes wrong.

    How pickup at Schiphol works