Frequently Asked Questions
Frequently asked questions about airport taxi
Book a ride
7At least 6 hours in advance. For best availability, book 24 hours ahead, especially during peak times or holidays.
Enter your pickup and drop-off address on our website, choose your vehicle and pay online. You receive an instant confirmation by email.
Yes. Select 'return' when booking and provide the date and time of the return journey. You receive a separate confirmation for both rides.
Yes. Taxibus for 5-7 passengers or Taxibus XL for 8 passengers, luggage included. The booking form picks the right vehicle automatically.
Pickup at home or another address: 10 minutes free waiting, then €0.50 per minute.
An extra stop on the way is possible; the price is calculated over the actual route. 10 minutes waiting at the stop is included, then €0.50 per minute.
Luggage is always included; the booking form automatically picks the right vehicle for your number of passengers and suitcases. Skis, bike, golf bag or pushchair: mention it under 'Remarks', usually free. A folding wheelchair or buggy travels free.
My booking
8Yes, up to 6 hours before departure via WhatsApp or phone (085 060 57 66).
Yes, up to 6 hours before departure with a 100% refund. Within 6 hours no refund is possible.
Please check your spam folder first. Still nothing? Send us a WhatsApp with your name and ride date and we will resend the confirmation.
24 hours before the ride you receive the driver name, car model, colour and licence plate by email and WhatsApp. Once the driver is on the way you also get his phone number. Live map tracking is not available yet.
If you cancel free of charge you get 100% back to the same payment method, no voucher, within 5 working days.
For a no-show we charge 100% of the fare. No-show means the driver cannot reach you by phone or WhatsApp 15 minutes after the agreed time (home pickup) or 70 minutes after landing (airport).
If the driver arrives more than 15 minutes after the agreed time at a home pickup, we refund €15. This applies to home or hotel pickups; at the airport the 70 minutes waiting applies.
No. We never cancel for lack of a driver. If a driver drops out, a colleague takes your ride.
Airport
7No problem! We automatically track your flight via the flight number. If delayed, the driver adjusts pickup — at no extra cost.
Your driver waits up to 70 minutes free of charge after landing. Waiting time only starts after the actual landing time.
Your driver waits outside at Departures 3, door C, with your name on his screen. After landing he sends you a WhatsApp. Can't find him? WhatsApp or call +31 85 060 57 66.
We advise arriving 2 hours before European flights and 3 hours before intercontinental flights. We plan your pickup time accordingly.
Yes, we also drive to Rotterdam The Hague Airport, Eindhoven Airport, Düsseldorf, Cologne, Brussels Zaventem and Charleroi.
After the 70 free minutes at the airport we charge €0.50 per minute, settled afterwards. The driver never leaves without contacting you.
Enter your flight number: only then do we track your flight and the 70 minutes free waiting applies.
Payment
5Fixed prices based on distance, calculated in advance. No evening, weekend, or traffic surcharges. All prices include VAT.
Securely online via iDEAL, credit card (Visa/Mastercard), Apple Pay or Google Pay. Instant email confirmation.
No. All rides are paid online in advance. This keeps your price fixed and leaves nothing to arrange during the trip.
Yes, after payment you automatically receive an invoice by email including VAT details — ideal for business trips.
No night, weekend or holiday surcharge, no payment-method fee, no call-out fee.
Other questions
6Car and station wagon: up to 4 passengers. Taxibus: 5-7 passengers. Taxibus XL: 8 passengers.
You can mention it in the comments field of your booking. We will do our best to assign a taxi with a suitable child seat, but we cannot guarantee it. Under Dutch law (art. 59 RVV 1990) taxis are exempt from the child seat obligation; you may also bring your own seat.
Pets are welcome in a carrier or on a blanket; mention it under 'Remarks'.
A foldable wheelchair can always be brought. We currently do not have a wheelchair-accessible bus.
We do not drive on December 31 and January 1. Otherwise we drive day and night, 7 days a week.
We drive day and night, 7 days a week, except on 31 December and 1 January. WhatsApp is available 24/7; by phone we are available daily from 07:30 to 22:00.
Our promises
1. Fixed price
The price you see is the price you pay. No surcharge for night, weekend, luggage, tolls or parking.
2. We track your flight
70 minutes free waiting after the actual landing. Delayed? We wait.
3. You know who is coming
24 hours before: driver name, car, colour and licence plate, by email and WhatsApp.
4. Fixed meeting point
Schiphol: Departures 3, door C. Rotterdam The Hague Airport: kiss & ride.
5. Free cancellation up to 6 hours before
Full refund, no fee. Changes are free up to 6 hours before.
6. If a driver drops out, we arrange a replacement
We confirm every ride; if a driver cancels, we assign another driver and let you know. If the driver arrives more than 15 minutes after the agreed time at a home pickup, we refund €15.
7. Quick answers
WhatsApp 24/7, phone 07:30–22:00.
8. We never cancel for lack of a driver
If a driver drops out, a colleague takes your ride.
9. You book with us, not with a broker
We are your point of contact, also if something goes wrong.